These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you" or "your") and SureRentals ("we", "us", "our" or "the Company"), governing your use of our website located at surerentals.co.nz and the vehicle rental services we provide (collectively, the "Services").
By using our Services, you confirm that you are at least 18 years of age, legally capable of entering into binding contracts, and that you accept these Terms in full. If you are booking on behalf of another person or a company, you represent that you have authority to bind that person or company to these Terms.
SureRentals provides short-term and long-term passenger vehicle rentals across New Zealand. Our Services include:
We reserve the right to modify, suspend or discontinue any aspect of our Services at any time, with or without notice, and shall not be liable for any such modification, suspension or discontinuation.
To rent a vehicle from SureRentals, the primary driver must:
We reserve the right to refuse a rental to any person who does not meet these requirements or whom we reasonably believe poses an unacceptable risk.
Bookings can be made online via our website, by telephone, or in person at one of our branches. A booking is confirmed when we issue a booking confirmation email containing your unique booking reference number.
You are responsible for ensuring that all information provided at the time of booking is accurate and complete, including your name, contact details, driver licence type and flight information. Errors may result in delays at pickup and we are not liable for any loss you suffer as a result of inaccurate information.
A confirmed booking guarantees you a vehicle from the booked category, not a specific vehicle make or model. We will make every reasonable effort to supply the exact vehicle shown, but reserve the right to substitute a vehicle of equivalent or superior class at no additional charge if the booked vehicle becomes unavailable.
If you do not collect your vehicle within 2 hours of the scheduled pickup time without prior notification, we may treat the booking as a no-show and release the vehicle. Cancellation charges may apply.
To extend your rental period, you must contact us as early as possible and no later than the scheduled return time. Extensions are subject to availability and the applicable daily rate at the time of extension. Returning a vehicle late without authorisation will result in additional day charges.
All prices are displayed in New Zealand Dollars (NZD) and are inclusive of GST (15%). Rental rates cover the vehicle for the period specified and include unlimited kilometres. Rates displayed on our website are subject to change without notice, but the rate confirmed at the time of booking will be honoured.
The following additional charges may apply:
Payment may be made by credit card, debit card, or as otherwise agreed. For "Pay Now" bookings, full payment is charged at the time of booking. For "Pay at Pickup" bookings, payment is due in full at the time of vehicle collection. A credit or debit card in the primary driver's name is required at pickup for the security bond, even for pre-paid bookings.
A security bond (pre-authorisation hold) will be placed on your credit or debit card at vehicle pickup. The bond amount varies by insurance option selected. The hold is released within 5–10 business days of returning the vehicle undamaged and within the agreed terms. If damage occurs, the bond or part thereof may be debited.
| Notice Given | Cancellation Fee |
|---|---|
| More than 48 hours before pickup | No charge — full refund |
| 24–48 hours before pickup | 25% of total booking value |
| Less than 24 hours before pickup | 50% of total booking value |
| No-show (vehicle not collected) | 100% of total booking value — no refund |
Refunds for eligible cancellations will be processed to the original payment method within 5–10 business days. Cancellations must be made in writing by email or through your online account.
We reserve the right to cancel a booking in exceptional circumstances (e.g. vehicle mechanical failure, natural disaster). In such cases, we will provide a full refund and make reasonable efforts to source an alternative vehicle.
By accepting the Rental Agreement at pickup, you agree to the following conditions of use:
All vehicles are covered by a third-party motor vehicle liability policy in accordance with New Zealand law. In addition, we offer the following optional insurance packages:
No insurance package covers: damage resulting from prohibited vehicle use; damage caused while driving under the influence of alcohol, drugs or medication that impairs driving; theft of the vehicle where keys were left in the vehicle or the vehicle was not locked; damage to tyres or the undercarriage resulting from off-road use (unless specifically authorised).
In the event of any accident, damage or theft, you must:
Failure to follow these steps may result in you being held fully liable for all costs regardless of the insurance option selected.
In addition to the vehicle use conditions above, you agree not to use our website or Services to:
All content on our website — including text, graphics, logos, photographs, videos, data compilations and software — is the property of SureRentals or our licensors and is protected by New Zealand and international copyright, trademark and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content without our prior written permission.
Our website and Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by New Zealand law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our website will be uninterrupted, error-free or free from viruses or other harmful components. We are not responsible for any loss of data or damages resulting from delays, non-deliveries, errors or service interruptions caused by our website or internet connectivity.
Certain legislation — including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 — may imply guarantees or warranties that cannot be excluded. Nothing in these Terms limits any rights you have under such legislation.
To the maximum extent permitted by law, SureRentals's total aggregate liability to you in connection with these Terms or the Services, whether in contract, tort (including negligence), statute or otherwise, shall not exceed the total amount paid by you for the specific rental giving rise to the claim.
In no event shall we be liable for:
You agree to indemnify, defend and hold harmless SureRentals and its directors, officers, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with:
These Terms are governed by and construed in accordance with the laws of New Zealand. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
We encourage you to contact us first to resolve any dispute informally. If we cannot resolve the matter directly, disputes may be referred to the Disputes Tribunal (for claims up to $30,000) or the District Court.
We reserve the right to modify these Terms at any time. Changes become effective when posted on our website with an updated "Last Updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.
For material changes, we will make reasonable efforts to notify you by email or by posting a prominent notice on our website. We recommend bookmarking this page and reviewing it periodically.
If you have any questions about these Terms of Service, please contact us: